:root{
  --ink:#13212b; --ink2:#1d2f3b; --paper:#f3f5f4; --card:#fff; --line:#dde3e0; --line2:#eef1ef;
  --txt:#1b2730; --mute:#667680; --accent:#15885a; --accent-d:#0f6b46; --accent-bg:#e5f3ec;
  --amber:#b86e00; --amber-bg:#fdf1dc; --red:#c0392f; --red-bg:#fbe9e7; --wa:#d9fdd3; --wa-bg:#efe7dd;
  --r:10px; --font:'IBM Plex Sans Arabic','Segoe UI',Tahoma,sans-serif;
}
*{box-sizing:border-box} html,body{height:100%}
body{margin:0;font-family:var(--font);background:var(--paper);color:var(--txt);font-size:15px;line-height:1.6}
button,input,select,textarea{font:inherit;color:inherit}
a{color:var(--accent)}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
.hide{display:none!important}
.mute{color:var(--mute)} .small{font-size:13px}
h1,h2,h3{margin:0;line-height:1.3} h1{font-size:22px} h2{font-size:17px} h3{font-size:15px}

/* shell */
.shell{display:flex;height:100vh}
.side{width:236px;background:var(--ink);color:#cfdad9;display:flex;flex-direction:column;padding:18px 12px;flex-shrink:0}
.brand{display:flex;align-items:center;gap:10px;padding:4px 10px 18px;color:#fff}
.brand b{font-size:18px;font-weight:700}
.brand .mark{width:30px;height:30px;border-radius:8px;background:var(--accent);display:grid;place-items:center}
.nav{display:flex;flex-direction:column;gap:2px;flex:1}
.nav a{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:8px;color:#b8c7c6;text-decoration:none;cursor:pointer}
.nav a:hover{background:var(--ink2);color:#fff}
.nav a.on{background:var(--accent);color:#fff}
.nav .cnt{margin-inline-start:auto;background:var(--amber);color:#fff;border-radius:99px;font-size:12px;padding:0 7px;min-width:20px;text-align:center}
.who{border-top:1px solid #2a3d49;padding:12px 10px 0;font-size:13px;display:flex;flex-direction:column;gap:6px}
.who button{background:none;border:0;color:#9fb2b1;text-align:start;padding:0;cursor:pointer}
.who button:hover{color:#fff}
.main{flex:1;min-width:0;overflow:auto;padding:26px 30px 40px}
.head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:20px;flex-wrap:wrap}
.head p{margin:4px 0 0;color:var(--mute)}
.actions{display:flex;gap:8px;flex-wrap:wrap}

/* controls */
.btn{display:inline-flex;align-items:center;gap:7px;border:1px solid var(--line);background:#fff;border-radius:8px;padding:8px 14px;cursor:pointer;font-weight:500;white-space:nowrap}
.btn:hover{border-color:#b9c4c0;background:#fafcfb}
.btn.pri{background:var(--accent);border-color:var(--accent);color:#fff}
.btn.pri:hover{background:var(--accent-d)}
.btn.danger{color:var(--red)} .btn.danger:hover{background:var(--red-bg);border-color:#efb7b1}
.btn.sm{padding:4px 10px;font-size:13px} .btn.ico{padding:6px 8px}
.btn[disabled]{opacity:.55;cursor:not-allowed}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:18px}
.field{display:flex;flex-direction:column;gap:5px;margin-bottom:14px}
.field>label,.lbl{font-weight:600;font-size:14px}
.hint{font-size:12.5px;color:var(--mute);margin:0}
input[type=text],input[type=password],input[type=number],input[type=time],input[type=url],select,textarea{width:100%;border:1px solid var(--line);border-radius:8px;padding:8px 11px;background:#fff}
textarea{resize:vertical;min-height:110px;line-height:1.7}
input:focus,select:focus,textarea:focus{border-color:var(--accent);outline:none;box-shadow:0 0 0 3px var(--accent-bg)}
.row{display:flex;gap:12px;flex-wrap:wrap} .row>*{flex:1;min-width:140px}
.sw{position:relative;display:inline-block;width:38px;height:22px;flex:none}
.sw input{opacity:0;width:0;height:0;position:absolute}
.sw i{position:absolute;inset:0;background:#c8d1ce;border-radius:99px;transition:.15s;cursor:pointer}
.sw i:before{content:'';position:absolute;width:16px;height:16px;top:3px;inset-inline-start:3px;background:#fff;border-radius:50%;transition:.15s}
.sw input:checked+i{background:var(--accent)} .sw input:checked+i:before{transform:translateX(-16px)}
.sw input:focus-visible+i{outline:2px solid var(--accent);outline-offset:2px}
.chip{display:inline-flex;align-items:center;gap:5px;border-radius:99px;padding:1px 9px;font-size:12.5px;background:var(--line2);color:var(--mute)}
.chip.amber{background:var(--amber-bg);color:var(--amber)} .chip.red{background:var(--red-bg);color:var(--red)} .chip.green{background:var(--accent-bg);color:var(--accent-d)}
.tabs{display:flex;gap:4px;background:var(--line2);padding:3px;border-radius:9px}
.tabs button{border:0;background:none;padding:5px 12px;border-radius:7px;cursor:pointer;color:var(--mute)}
.tabs button.on{background:#fff;color:var(--txt);box-shadow:0 1px 2px #0001}
.empty{text-align:center;color:var(--mute);padding:36px 12px}
svg.i{width:18px;height:18px;stroke:currentColor;fill:none;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;flex:none}

/* dashboard */
.setup{display:flex;flex-direction:column;gap:8px;margin-bottom:18px}
.setup a{display:flex;align-items:center;gap:10px;padding:10px 14px;border-radius:9px;background:var(--amber-bg);color:#6d4300;text-decoration:none;cursor:pointer}
.setup a:hover{filter:brightness(.97)}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px;margin-bottom:18px}
.stat{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:14px 16px}
.stat b{display:block;font-size:28px;line-height:1.2}
.stat span{color:var(--mute);font-size:13.5px}
.grid2{display:grid;grid-template-columns:1.2fr 1fr;gap:14px}
.bars{display:flex;align-items:flex-end;gap:10px;height:130px;padding-top:8px}
.bars div{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;gap:5px;height:100%;font-size:12px;color:var(--mute)}
.bars i{display:block;width:100%;background:var(--accent);border-radius:5px 5px 0 0;min-height:3px;opacity:.85}
.list{display:flex;flex-direction:column}
.list .li{display:flex;align-items:center;gap:10px;padding:9px 0;border-bottom:1px solid var(--line2)} .list .li:last-child{border:0}
.li .grow{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

/* inbox */
.inbox{display:grid;grid-template-columns:330px 1fr;height:100vh;margin:-26px -30px -40px}
.convs{border-inline-end:1px solid var(--line);background:#fff;display:flex;flex-direction:column;min-height:0}
.convs .top{padding:14px;display:flex;flex-direction:column;gap:10px;border-bottom:1px solid var(--line)}
.convs .scroll{overflow:auto;flex:1}
.cv{display:flex;gap:10px;padding:12px 14px;border-bottom:1px solid var(--line2);cursor:pointer}
.cv:hover{background:#f8faf9} .cv.on{background:var(--accent-bg)}
.av{width:40px;height:40px;border-radius:50%;background:#dfe7e4;display:grid;place-items:center;font-weight:700;color:var(--ink);flex:none}
.cv .m{flex:1;min-width:0}
.cv .n{display:flex;justify-content:space-between;gap:8px;font-weight:600}
.cv .p{color:var(--mute);font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.badge{background:var(--accent);color:#fff;border-radius:99px;font-size:12px;min-width:20px;text-align:center;padding:0 6px}
.thread{display:flex;flex-direction:column;min-height:0;background:var(--wa-bg)}
.thread .bar{background:#fff;border-bottom:1px solid var(--line);padding:10px 18px;display:flex;align-items:center;gap:12px}
.msgs{flex:1;overflow:auto;padding:18px 22px;display:flex;flex-direction:column;gap:6px}
.b{max-width:min(520px,78%);padding:8px 12px;border-radius:10px;white-space:pre-wrap;word-break:break-word;box-shadow:0 1px 1px #0001;background:#fff;align-self:flex-start}
.b.out{background:var(--wa);align-self:flex-end}
.b.note{background:#fff6c9;align-self:center;font-size:14px;max-width:80%}
.b small{display:block;color:var(--mute);font-size:12px;margin-top:3px}
.b img{max-width:100%;border-radius:6px;display:block;margin-bottom:6px}
.b .err{color:var(--red);font-size:12.5px;margin-top:4px}
.opts{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}
.opts span{border:1px solid #b7cdc2;color:var(--accent-d);border-radius:8px;padding:2px 10px;font-size:13.5px;background:#fff}
.opts button.opt{cursor:pointer;font-family:inherit}
.opts button.opt:hover{background:var(--accent-bg)}
.composer{background:#fff;border-top:1px solid var(--line);padding:10px 14px;display:flex;gap:10px;align-items:flex-end}
.composer textarea{min-height:44px;max-height:140px;flex:1}
.takeover{background:var(--amber-bg);color:#6d4300;padding:8px 18px;font-size:14px;display:flex;align-items:center;gap:10px}

/* replies */
.rep{display:grid;grid-template-columns:340px 1fr;gap:16px;align-items:start}
.rlist{position:sticky;top:0;max-height:calc(100vh - 120px);display:flex;flex-direction:column;padding:0;overflow:hidden}
.rlist .top{padding:12px;border-bottom:1px solid var(--line);display:flex;flex-direction:column;gap:8px}
.rlist .scroll{overflow:auto}
.rs{padding:7px 14px 3px;background:var(--line2);font-size:12.5px;color:var(--mute);font-weight:600}
.ri{display:flex;align-items:center;gap:10px;padding:10px 14px;border-bottom:1px solid var(--line2);cursor:pointer}
.ri:hover{background:#f8faf9} .ri.on{background:var(--accent-bg);box-shadow:inset -3px 0 var(--accent)}
.ri .t{flex:1;min-width:0} .ri .t b{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ri .t span{font-size:12.5px;color:var(--mute);display:flex;gap:6px;flex-wrap:wrap}
.editor{display:grid;grid-template-columns:1fr 290px;gap:18px}
.tags{display:flex;flex-wrap:wrap;gap:6px;border:1px solid var(--line);border-radius:8px;padding:6px;background:#fff}
.tags:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-bg)}
.tags .chip{background:var(--accent-bg);color:var(--accent-d);padding:2px 4px 2px 10px}
.tags .chip button{border:0;background:none;cursor:pointer;color:inherit;font-size:16px;line-height:1;padding:0 3px}
.tags input{border:0!important;box-shadow:none!important;flex:1;min-width:120px;padding:3px 6px!important}
.vars{display:flex;gap:6px;flex-wrap:wrap;margin-top:2px}
.vars button{border:1px dashed #b5c4be;background:#fff;border-radius:6px;padding:0 8px;cursor:pointer;font-size:12.5px;color:var(--mute)}
.vars button:hover{color:var(--accent-d);border-color:var(--accent)}
.opt-row{display:grid;grid-template-columns:1fr 1fr auto;gap:8px;align-items:center;margin-bottom:8px;padding:10px;border:1px solid var(--line2);border-radius:9px;background:#fafbfa}
.opt-row .ctl{display:flex;gap:4px}
.opt-row .full{grid-column:1/-1}
.phone{position:sticky;top:0;align-self:start}
.phone .scr{background:var(--wa-bg);border:8px solid var(--ink);border-radius:26px;padding:14px 10px;min-height:360px;max-height:560px;overflow:auto}
.phone .cap{text-align:center;margin-bottom:8px}
.pv{margin-bottom:8px}
.pv .btnrow{display:flex;flex-direction:column;gap:5px;margin-top:5px}
.pv .btnrow div{background:#fff;color:#0a7cb5;text-align:center;border-radius:8px;padding:6px;font-size:14px;box-shadow:0 1px 1px #0001}
.testbox{display:flex;gap:6px}
.res{font-size:13.5px;margin-top:6px}
.sticky-save{position:sticky;bottom:0;background:linear-gradient(transparent,var(--paper) 30%);padding:18px 0 4px;display:flex;gap:8px;justify-content:flex-start}

/* misc */
.presets{display:grid;grid-template-columns:repeat(auto-fill,minmax(270px,1fr));gap:14px}
.preset{display:flex;flex-direction:column;gap:8px}
.preset .ic{font-size:30px}
.preset .grow{flex:1}
.simwrap{display:flex;justify-content:center}
.simphone{width:380px;max-width:100%;border:9px solid var(--ink);border-radius:30px;overflow:hidden;background:var(--wa-bg);display:flex;flex-direction:column;height:calc(100vh - 150px);min-height:480px}
.simphone .bar{background:#075e54;color:#fff;padding:10px 14px;display:flex;justify-content:space-between;align-items:center}
.simphone .msgs{padding:12px}
.simphone .composer{padding:8px}
.dbg{font-size:11.5px;color:var(--mute);margin-top:3px}
code,.mono{direction:ltr;unicode-bidi:plaintext;font-family:ui-monospace,Menlo,Consolas,monospace;font-size:13px;background:var(--line2);border-radius:5px;padding:1px 6px}
.copyrow{display:flex;gap:6px}.copyrow input{direction:ltr;text-align:left}
.toasts{position:fixed;bottom:20px;inset-inline-start:20px;display:flex;flex-direction:column;gap:8px;z-index:50}
.toast{background:var(--ink);color:#fff;padding:10px 16px;border-radius:9px;box-shadow:0 6px 20px #0004;max-width:360px}
.toast.err{background:var(--red)}
.modal{position:fixed;inset:0;background:#0007;display:grid;place-items:center;z-index:40;padding:16px}
.modal .card{max-width:440px;width:100%}
.tbl{width:100%;border-collapse:collapse}.tbl td,.tbl th{padding:9px 6px;border-bottom:1px solid var(--line2);text-align:start}
.menu-btn{display:none}
@media(max-width:1100px){.editor{grid-template-columns:1fr}.phone{position:static}.rep{grid-template-columns:1fr}.rlist{position:static;max-height:360px}.grid2{grid-template-columns:1fr}}
@media(max-width:860px){
  .shell{flex-direction:column;height:auto;min-height:100vh}
  .side{width:auto;flex-direction:row;align-items:center;padding:8px;overflow-x:auto;gap:6px}
  .brand{padding:0 8px}.brand b,.who,.nav a span{display:none}.nav{flex-direction:row}
  .main{padding:18px 14px 40px}
  .inbox{grid-template-columns:1fr;height:auto;margin:-18px -14px}.convs{max-height:46vh}.thread{height:80vh}
}
@media(prefers-reduced-motion:reduce){*{transition:none!important}}

.prog{height:8px;background:var(--line2);border-radius:99px;overflow:hidden;margin:8px 0}
.prog i{display:block;height:100%;background:var(--accent);transition:width .4s}
.camp{display:flex;flex-direction:column;gap:6px}
.camp .top{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.tagrow{display:flex;gap:5px;flex-wrap:wrap}
.tagrow .chip{background:var(--accent-bg);color:var(--accent-d)}
.cform{margin-bottom:16px}
.scroll-x{overflow:auto}

/* flow map */
.flow{overflow:auto;background:#fff;border:1px solid var(--line);border-radius:var(--r);max-height:calc(100vh - 190px)}
.flow svg{display:block}
.fn{cursor:pointer}.fn rect{fill:#fff;stroke:#b9c4c0;stroke-width:1.4}.fn:hover rect{stroke:var(--accent);stroke-width:2}
.fn.w rect{fill:var(--accent-bg);stroke:var(--accent)}.fn.o rect{stroke:var(--red);stroke-dasharray:4 3}.fn.off{opacity:.45}.fn.h rect{stroke:var(--amber)}
.fn text{font-family:var(--font)}.fn .n{font-size:14px;font-weight:600;fill:var(--txt)}.fn .s{font-size:12px;fill:var(--mute)}
.fe{fill:none;stroke:#9fb2ab;stroke-width:1.5}.fe.back{stroke:#c3cdc9;stroke-dasharray:4 4}
.colh{font-size:12px;fill:var(--mute);font-family:var(--font)}
.legend{display:flex;gap:16px;flex-wrap:wrap;font-size:13px;color:var(--mute);margin-bottom:10px}
.legend i{display:inline-block;width:14px;height:10px;border-radius:3px;border:1.5px solid #b9c4c0;vertical-align:middle;margin-inline-end:5px;background:#fff}
/* reports */
.hours{display:flex;align-items:flex-end;gap:3px;height:130px}
.hours div{flex:1;background:var(--accent);opacity:.75;border-radius:3px 3px 0 0;min-height:2px}.hours div.pk{background:var(--amber);opacity:1}
.hlab{display:flex;gap:3px;font-size:11px;color:var(--mute)}.hlab span{flex:1;text-align:center;overflow:hidden}
.dbars{display:flex;align-items:flex-end;gap:2px;height:150px}
.dbars .pair{flex:1;display:flex;align-items:flex-end;gap:1px;height:100%}
.dbars .pair i{flex:1;display:block;border-radius:2px 2px 0 0;min-height:2px}
.dbars .a{background:var(--ink)}.dbars .b2{background:var(--accent)}

.mainwrap{flex:1;min-width:0;display:flex;flex-direction:column;overflow:hidden}
.mainwrap .main{flex:1;min-height:0}
.hb{background:var(--red);color:#fff;padding:8px 18px;font-size:14px;display:flex;gap:12px;align-items:center;flex-wrap:wrap}
.hb a{color:#fff;font-weight:600}
.inbox{height:calc(100vh - var(--hb,0px))!important}
.dot{display:inline-block;width:9px;height:9px;border-radius:50%;margin-inline-end:6px;background:#9aa7a3}.dot.ok{background:var(--accent)}.dot.er{background:var(--red)}.dot.wn{background:var(--amber)}
.sysrow{display:flex;align-items:center;gap:10px;padding:9px 0;border-bottom:1px solid var(--line2);flex-wrap:wrap}.sysrow:last-child{border:0}
.sysrow b{min-width:130px}

pre.code{background:#13212b;color:#d6e4e1;border-radius:9px;padding:12px 14px;overflow:auto;font-size:12.5px;line-height:1.6;margin:6px 0 0;text-align:left}
.ans{margin:8px 0;display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:8px 14px}
.ans div{background:var(--paper);border-radius:8px;padding:6px 10px}.ans dt{font-size:12px;color:var(--mute)}.ans dd{margin:0;font-weight:600;word-break:break-word}
.orders{display:grid;gap:12px}.sub .ctl{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.sub .ctl select{width:auto}.sub .ctl .note{flex:1;min-width:160px}
.frow{display:grid;grid-template-columns:1fr 140px auto;gap:8px;align-items:center;margin-bottom:8px;padding:10px;border:1px solid var(--line2);border-radius:9px;background:#fafbfa}
.frow .full{grid-column:1/-1}.frow .ctl{display:flex;gap:4px;align-items:center}
.frow{grid-template-columns:1fr 110px!important}
.frow .ctl{grid-column:1/-1;justify-content:flex-start}
.frow .ctl label{margin-inline-end:auto}